Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at linkglass1@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Fees & Restocking Fees
- Defective, Damaged, or Incorrect Items: If the return is due to an error on our part (such as a defective, damaged, or incorrect item), we will cover the return shipping costs.
- Customer Remorse / Change of Mind: If the return is due to customer preference, the customer is responsible for the return shipping costs.
- Restocking Fee: There is no restocking fee for any returns.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 3 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
Contact Us
If you have any questions concerning our return policy, please contact us at linkglass1@gmail.com.